Shipping Policy:
Thank you for shopping with “New Age Nirvana.” Please read our Shipping Policy to understand how we handle the shipping and delivery of our products.
- 1. Processing and Delivery
- Orders are typically processed within 5 to 10 business days from the date of purchase. We aim to ship orders as quickly as possible.
- Delivery times may vary depending on your location and the shipping method selected. Estimated delivery times will be provided at the time of purchase.
- 2.Shipping Methods
- We offer a range of shipping options, including standard shipping and expedited shipping. Shipping costs may vary based on the selected method and the destination.
- Once your order is shipped, you will receive a confirmation email with tracking information to monitor the delivery status.
- 3. International Shipping
- We offer international shipping to select destinations. Please note that customs and import duties may apply and are the responsibility of the recipient. We recommend checking with your local customs office for information on potential fees.
- 4. Lost or Damaged Shipments
- If your order is lost or damaged during transit, please contact us immediately. We will work to resolve the issue and may offer a replacement or refund, depending on the circumstances.
Refund Policy
At “New Age Nirvana,” your satisfaction is our top priority. If you are not completely satisfied with your purchase, please read our Refund Policy to understand our refund and return process.
- 1. Eligibility for Refund
- To be eligible for a refund, you must initiate a return within 10 days from the date of delivery.
- The item must be in its original condition, unused, and in the same packaging as when received.
- 2. Refund Process
- To initiate a return, please contact us at [Mcarpenter0126@gmail.com]. Provide your order details and the reason for the return.
- Once your return is approved, we will provide instructions for shipping the item back to us.
- Upon receipt and inspection of the returned item, we will process your refund. Refunds will be issued to the original payment method.
- 3. Shipping Costs
- Shipping costs for the returned item are the responsibility of the customer, unless the return is a result of an error on our part.
- 4. Processing Time
- Refunds may take 7 to 21 business days to process, depending on your payment method and financial institution.
- 5. Exchanges
- We do not offer exchanges. If you would like a different product, please follow the return process and place a new order for the desired item.
Contact Us
If you have any questions or require assistance with your return or refund, please contact us at [Mcarpenter0126@gmail.com].
Your satisfaction is of utmost importance to us, and we strive to provide a smooth and hassle-free shopping experience. Thank you for choosing “New Age Nirvana.”
